BillyOh Lollipop Max Tower Childrens Wooden Playhouse Including Slide 6x7

Awful product do not buy! Sharp unsanded edges, uneven water damaged panels which dont even fit flush against one another, very/paper thin non weight bearing of any sort walls and very thin flimsy flooring and completely the wrong size doors. Extremely shoddy quality and In short not fit for purpose for young children 3-5 and their jiggling about . Or more than 2 slightly older 5-6 as its not.robust enough to endure the slightest of knocks.

If i stop one parent from buying this expensive, extremely low grade wooden tower play house il be happy.I bought directly from the manufacturer for my daughter who was turning 5 yrs last month i only wish i hadn't the stress that it caused me it turned what should have been a happy occasion into a nightmare.Before the delivery man lefted my address i was on the phone to the company, on first sight i notice the slide i was sent wasn't the slide in the photo displaying the tower playhouse id asked two sales staff to check that the slide in photo was the same slide i was getting this told me the tele sales employees don't have a clue what they are selling.Then later that evening the 7ft safety rail told me that what id just bought was load of rubbish with at least 4 serious fractures splits each brake fracture would of coursed a visit to the doc or hospital had my daughter or a friend of hers touched it along with the sharp ugly staples sticking out.After spending a further couple of hundred it later became clear the doors were too small even with the 12mm gap around doors they had a 3cm gap down the middle, every time i complained online the reply i received was instructions on how to fit doors and yes i did call customer services but in 1 phone call i was passed to at least 3 departments some of them twice i gave up on getting the right doors and had a piece of wood added to complete doors.The manufactures state this is a fun place for your child or children/friends to mess about as its so much fun! fun! fun! only they don't tell you if you do hear the kids screaming/shouting you'd better get to them quick, its maximum weight is just 50kg my daughters father and chippy had to work on ladders as the platform is too weak for an adult its now been strengthened and iv since found a lot more damage to the frame work of house which i wish i had been told about.Iv never bought a shed or any wooden building, buying this tower playhouse online i was so impressed with the photo displaying tower playhouse with slide it was just what i had envisioned, and not the low grade defected wood pile that made the playhouse.I did read Laura s review but as hers was in 2014 i took a gamble and its cost me nearly a thousand pounds with the added cost of buying more wood to strengthen platform along with sealants/wood fillers.If this review is helpful please would you like it.. THANK YOU FOR READING!Up date well after about 15 emails i finally believe i was going to be sent missing/ badly fitted /wholes were knots had fallen out/ flooring that was already rotting/ sanding that took almost a week to make safe staples that had been lefted sticking out, i was sick of hearing how sorry they were in the end it just felt like a slap in the face which followed with sorry.Iv never known anything like this before maybe iv been lucky once they have yr money your at their mercy yr get 14 days to erect tower house and report issues to them i had issues from day 1and on going ever since, so when i was sent email some 10 days ago telling me i had to respond with email saying All Parts and Quantity Correct in order to have all parts replaced i felt over joyed i was never going to get my money back so this was the next best thing, so when they replied to my email asking for yet more photos of tower playhouse but this time they wanted photos from a distance so they could investigate, i found this to be utterly ridiculous as the likelihood of seeing any of the above complaints would be near on impossible, and i actually believe its more a case of seeing if iv added any extra bits to the faulty tower house as this would take away any tiny remaining rights i have they wouldn't have to respond to my emails they d just tell me to go away.Iv been past from pillar to post each time iv emailed il get a responce from a different product support person, and finally iv been told they are not going to replace any panels but instead iv been told to remove/prise off badly, miss cut pieces rotten flooring.This would be an impossible task without causing even more damage.I find this company an absolute disgrace ripping ordinary people off, a very expensive birthday gift id saved up for many months, the stress and worry has made me ill, a nightmare from day 1.