The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Hardcover – 27 Oct. 2016

I recommend this book to everyone who believe that customer service can be a key differenciator factor in the hospitality sector. The book provided me with valuable insights about how to do it. It is important to say that the book was written with the cooperation of experienced leaders on the field. It arrived in perfect conditions to Portugal, where I am from

I am working on starting my own social media marketing agency that will work with hotels. I was looking for information on the industry and what is important to focus on. I think this book overdelivered. The advice in this book could fit into a very expensive course, but it's very affordable and easy to read. Big thanks to the author!

Brilliant! Covers a lot of depth with a host of modern examples. Transferable to most sectors of hospitality and tourism too.