Floor One S5 Steam Cleaner Wet Dry Vacuum All-in-one, Hardwood Floor Cleaner Great for Sticky Messes, Smart Steam Mop for Hard Floors with Digital Display and Long Run Time (Ind Version)

Always keeping errors and asking to clean the roller and the dusty water tank

Excelente producto tuve un contratiempo que fue resuelto

*Customer Service update* As promised here's my update regarding my experience with Tineco's customer service. Their Customer Service Reps are patient, attentive and very friendly. I've interacted with about 5 or 6 of them and each one of them made the experience pleasant. The best way to contact Tineco is through the chat feature on their website. Emails take on average 24 to 36hrs for a response. Phonecalls are tricky as well. I think some are located overseas so there is the timezone difference to consider when calling and when you do get a live person they recommend the chat. 🟩 The Chat Is very convenient and quick. They emailed me a return shipping label once I supplied proof of purchase, the serial number of the machine, a summation of what happened and pictures of the damage. I shipped back everything they requested and they shipped me a refurbished machine ( their refurbished machine tend to be machines returned though the machine has no defects). I was skeptical but once I received the replacement machine I was satisfied. 🟩Shipping + Cost Tineco provided a shipping label at no cost to me. The replacement was shipped once they received my machine NOT while mine was in transport as stated. Overall it took about 2.5 weeks to return and receive the replacement. 🟩Replacement Machine It functions well so far mechanically and has no noticeable defects, scratches etc. Perfect condition. 🟩Overall Tineco gets an A+ for customer service! They were friendly and helpful. They also checked with me via email and phonecall to make sure the machine met my satisfaction. **Original Review* I like my Tineco. It does exactly what it promises to do. Its light weight & takes up very little space. Its also easy use and clean. I use it on average 2 or 3x a week. I bought this version because it has a ( nice, very long) cord. I like to go over surfaces repeatedly and don't want to feel rushed because of the battery constraints of other models. I purchased this machine as gifts for family and finally bought one for myself Dec. 2023 since my family like their machines. 🔸️Cleaning Pros: This machine maneuvers easily. I love the steam clean feature. It picks up everything leaving my tiled floor sparkling. Its also wonderful on wood floors too. 🔸️Cleaning Cons: My only complaint is that I do have to clean corners by hand. This machine simply cannot reach those areas but there are newer models that can. Again I bought this model because of the cord. Its now Feb. 2025 and unfortunately just when I was about to use it, the base inexplicably just crumbled and the empty Dirty water tank fell off. The machine is still under warranty. I contacted Tineco and so far it seems promising. I will update my review in regards to my repair/ warranty experience once it's concluded.so far the customer service has been very nice.

Deja los pisos muy limpios, sin rayas y residuos quimicos

We have a cordless tineco vacuum. We love it, which is why I chose this brand for a floor steamer. This item does not work properly out of the box. The "auto" mode is supposed to detect the amount of dirt on the floor and the display is supposed to turn shades of blue or red, depending on the dirt level. This item on auto mode ALWAYS is fully blue, indicating no dirt. While that's very flattering, tineco, I am 100% certain my floors are not nearly that clean. This one is a dud, I decided, so I'll send it back. So, I intended to re-purchase and stick with the brand; it's not a big deal to be the one who catches the odd dud. HOWEVER, here are my cautions to consider before you believe you're ok with rolling the dice on this one in the event you wind up with a dud. First, to send it back you need to repackage this on your own; you can't drop it off un-packaged. So, a word of warning, KEEP YOUR BOX UNTIL YOU'RE SURE IT'S WORKING or until your return window closes (which I did). Second, now that I'm trying to repurchase less than 30 days after buying it, the price has gone up about $70! And I am not being offered the option to exchange, only to return and repurchase for $70 more--an item that did not work properly on delivery in the first place! [Which may be an Amazon thing and not a tineco thing, but I'm not reviewing Amazon itself here.] Third, tineco customer service is available by phone M-F, 9a-6p, which is exactly when I'm at my job. Not very accessible and helpful. I expected a lot more from a brand that seems to focus on thoughtful, consumer-friendly features. I regret this purchase and I have lost brand loyalty. I am going with a Bissell for half the price without the features that I wanted in the tineco. I have several other Bissell products and they have all functioned perfectly out of the box. Was everything else actually working? I don't know. It was deploying steam in steam mode, and the dirty water reservoir was filling up in both modes. Was it getting my floors as clean as it's supposed to? No idea. That's one of the selling features but it did not work. At this price point, it should all work. Overall, the features that did seem to work for me: The self-propulsion. It's nice when you're using it. However, it begins pulling itself forward as soon as you turn the power on, and when you're in "steam" mode (not auto mode), the steam doesn't fully deploy for about a minute. So, you're either holding it still and restraining it waiting for the steam to start, or you're going over your hard floors without the steam. The voice prompts. worked fine, but, as another reviewer wrote, too loud. Self-clean. nice feature, was a feature that pushed me over the edge to drop this kind of cash on this kind of product. It cleans itself on an included hard plastic storage mat. However, the instructions still recommending that you disassemble and separately clean the round brush, reservoirs, and brush housing.