Yale Assure Lock 2 Plus Apple Home Keys Deadbolt (Tap to Open), Oil Rubbed Bronze Key-Free Smart Entry Door Lock with Wi-Fi Connected Touchscreen Keypad for Code Entry, YRD450-N-WF1-0BP

I’m a single woman and installed this within 25 minutes. The HomeKit set up took longer to figure out because I was holding my iPhone by the lock but it wouldn’t recognize the device. After several tries, I ended up resting my iPhone on top of the lock and touching the lock, then Apple HomeKit integration recognized the device and got the lock setup in the app generating an express Home Key for my iPhone and Apple Watch. This lock replaced a 5 year old Yale x Nest lock so I can use my Apple Watch to lock/unlock instead of keep punching in codes. The Yale Access app has all the same features as the Nest/Yale app so I’m able to configure the lock as before. Love the look of this lock, ease of HomeKit & Google Home integration, and the rich app features. Highly recommend!

For the first ten months, this lock worked flawlessly. Installation was not much different from a regular, non-smart deadbolt. Apple Home Keys is awesome. The battery lasted nearly a year--I have the Bluetooth-only, non-WiFi model. DoorSense (magnet version) worked well. It accurately detected when the door was opened or closed. The auto-lock feature was great.Then, around the ten-month mark, the lock started falling apart in multiple ways. I won't go over all of them, but two failures stand out.First, the DoorSense stopped working. The DoorSense always thought that my door was closed. I had to turn off Auto-Lock because it would lock the door while it was open.Second, and most importantly, the motor began to malfunction. The motor would not rotate the lock all the way, which meant the deadbolt would not fully retract. If the deadbolt didn't retract all the way, the door wouldn't open. This was prone to getting locked out. If you were attempting to unlock the door from the outside, you HAD to rely on the motor to unlock your door. There was no key.The lock still worked fine if I manually operated it with the latch... which was only possible from the inside. This did not help you when you were outside trying to get in.To fix both the DoorSense and the motor, I tried different troubleshooting steps:* changed batteries* re-calibrated the lock* factory reset* took the lock off the door, re-installed it* made sure the strike plate and deadbolt alignedNone of these steps fixed the issues. Not being able to fix the issue myself, I ventured out to work with Yale customer service. This was a less-than-pleasant experience.I contacted Yale via email. In my original email, I included my lock information and my proof of purchase. I asked what I could provide (videos, photos) for them to assess my lock. Within a day, I got a response from Yale. They asked me to email them photos and videos of the issue. I tried, but the videos were too large (above 25 MB), so the emails kept bouncing back.I emailed them back asking how I could send them the videos because it wasn't possible through email. A day later, they responded asking me to upload them to iCloud or Google Drive. I uploaded the videos to iCloud to a publicly shared folder. I replied to their email with the iCloud link.A few days later, they responded saying they could not view the videos. They said that they did not have access to the folder and to check the access. They sent me a screenshot of them trying to access the iCloud folder. They were in the folder, but iCloud was asking them to sign into an Apple account. I replied to the email saying that they clearly had access--they just needed to sign into an Apple account.They replied back saying that iCloud wasn't an option for them and that I needed to upload them to Google Drive or something else. This is when I started losing my patience because they were the ones that originally asked me to upload to iCloud or Google Drive. Fine: I uploaded to Google Drive and sent them a link.A day later, they responded apologizing for the issues with the lock. They sent me troubleshooting steps. These involved taking the lock off the door. They asked me to see if the motor had the same issues if it was rotating while detached from the door. The issues still persisted.So I replied to their email stating that the motor still made the same high-pitched screeches and still struggled to rotate all the way.They replied to my email a day later with this message: "We are sorry to hear about the issues you are experiencing with your lock. We are more than happy to assist you. The videos that you are sending are blocked, we do not have access to them. Please try to send them in a different format."Confused and frustrated, I emailed back saying they'd already reviewed the videos... that they'd sent me troubleshooting steps... that I'd performed the troubleshooting steps... and that I was reporting back the results.Finally, a day later, they replied saying they would look into next steps for sending replacement parts for my lock. This was a few days ago, and I have not heard back from them.It has been over a week since my original contact to customer service.This lock is not worth the money. The issues that occurred when the lock started failing were not minor issues. Getting locked out is a terrible feeling for anyone. It sucks that the lock worked flawlessly during the return window. It felt like a scam.

Love it the fact that I can open my door with just my phone or my Apple Watch is awesome. I’ve now had it for about two months no issues. The battery is still good. I would recommend to leave a 9 V battery in your glove box in your car just in case if the battery does die, you need to power it from the outside for an emergency.

This was my first smart lock or keypad lock. I have had it for a couple of weeks and so far it works quite well. I bought the Apple version and I quite like that I can open it with my iPhone. It generally seems quite well and I only have a couple of minor complaints.The first is that the rectangular plate on the edge of the latch on the part that goes on the door is not removeable. My door only had a round hole on the edge of the door for the latch so I had to chisel a rectangular space for the plate. Other locks that I have purchased had removable plates so I have never had to do that before.The second issue is that the strike plate that goes on the door jamb is just a rectangular whole with no metal box for the deadbolt as in other deadbolts I have purchased. Fortunately, I had a sturdy strike plate with a metal box from another lock and I used that and screwed it into the stud. Perhaps they intend this to be a retrofit lock and assume you already have a decent strike plate. Nonetheless, for the price I would have expected they would include a decent strike plate as I think that is essential for a deadbolt to prevent someone easily breaking in. If you only used the included strike plate then I don’t think it would be very secure as the only thing holding the deadbolt would the door jamb which is a fairly thin piece of wood.These are two minor concerns and easily dealt with All in all it seems like a decent item.