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A**Z
Quality craftsmanship and unbeatable customer service!
Let me start by saying this hat is expertly crafted! From the laser straight stitching to the fine detail of the logo/pattern work on the underside that no one can see except the owner, this product design is clearly a labor of love and passion.I own several competitor brands, closest being one that starts with M but I have to say, I have found my ‘forever brand’ when it comes to hats. I’m a self proclaimed ’hat guy’ so I can be rather hard to please as there’s always a little thing here and there that I’m not crazy about but I can’t seem to find one of those ‘things’ with this hat. The brim is perfectly sturdy yet moldable and feels solidly built, while the crown is soft on the scalp, lightweight and super breathable. And apparently the brim is buoyant, acting as a flotation device should your hat accidentally end up taking a swim without you. Full disclosure, I haven’t put this to the test just yet but if you’re anything like me and have ever lost a hat to a wind gust on the water, this feature will be priceless!As if that weren’t enough to convince you, I had an issue with my original order; I accidentally ordered a flat brim which doesn’t look good on me. I reached out to their customer service email to see if there was anything they could do to help me facilitate an exchange even through it was my mistake and was super impressed by their quick response time and next level customer service! Whoever responded to me was kind, empathetic and very clearly ‘on my side’ which has not been my experience with other companies. They took a real interest in protecting my experience with their product and quickly took steps to resolve my issue.I’m super happy with this purchase and will absolutely be ordering many more products from Salt Mafia! Thanks for your support, Salt Mafia team, you’ve earned a customer for life!
B**N
Fit great.
Great hats. I hate when embroidered hats dig into my forehead, these do not
J**8
Fantastic Customer Service and Quality
I originally bought my first Salt Mafia Hat back in May or June. I loved it so much I bought another, but when it came the hat was damaged in shipping. I sent it back, ordered another and same thing happened. 3rd attempt and same. I decided to reach out to Salt Mafia direct. They are so quick in response, and their customer service is so exceptional they resolved my problem right away. Again, I love these hats. They are the only adjustable water proof hats that fit my large head and look good. Salt Mafia crew has won my loyalty and will continue to get my business.
C**N
Durable & Floats!
My husband works outdoors and sweat stains almost every hat in a week!!! This hat solved the problem and still has not stained 6+months after purchase. He wears it on the water and to work. It also floats, so WHEN it flies off the boat into the water, it stays on top!!!
S**L
Good condition comfortable hat for work issues
I bought to my best friend said, love it and Thank you :)
S**N
Waterproofing was ok
Great looking hat! Love the feel look and design! Gave 4 stars because the waterproofing element of hat is no longer waterproof! Idk what happened. Overall good hat and I will buy more
J**N
Durable
Durable!
O**2
Product arrived damaged
Purchased this hat and it arrived in Amazon packaging, that was intact and undamaged. The clear manufacturer packaging that I had to open to retrieve the hat was in was also intact and undamaged. To my surprise when I opened the clear manufacturer packaging, and looked at the hat it was clearly badly damaged. The color of the hat is stained with something. Almost has a yellow and rust tint to it. Not sure if this company doesn’t have quality control going on, but if they don’t they drastically need one. This is very disappointing and alarming that they would send this to a customer. I returned, and am awaiting my replacement. Hopefully this time it will not be from the junk bin.
Trustpilot
2 weeks ago
1 week ago