My MacBook only outputs mirrored dual screens but can't output extended dual screens. Why is that?

MacBook's USB-C port itself only supports single stream transport (SST), not multi stream transport (MST). Thus, the dual screens can only display in mirror copy mode. If you need extended dual screen output with your MacBook, please let us know.

My desktop source can only display on one monitor, but my laptop can display on both monitors. What should I do?

If you have used HDMI to DP conversion cable to connect DP IN of the device, please note this kind of cable is always unidirectional, so make sure to use HDMI to DP cable, rather than a DP to HDMI one.

Can the device work with single monitor?

Yes, the “DP IN” port of the KVM switch only corresponds to HDMI Output 1 while the “HDMI IN” port corresponds to HDMI Output 2, so correct input port needs to be connected accordingly for single-monitor display.

My USB device doesn’t work when switching to desktop input, but it works fine with the laptop. What should I do?

Ensure that the included USB-A to USB-B cable is securely connected to both your desktop and the device. For stable transmission, we recommend using the USB ports on the back of your computer.

Sometimes no video output or no USB signal after I switch to another pc. What should I do?

This situation doesn’t happen very often, but if you are having this problem, try disconnecting and reconnecting the cables or restarting the dock.

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AV Access KVM Switch 2 Monitors 2 Computers with Ethernet, EDID, 4K@60Hz/2K@144Hz/1080P@240Hz, KVM Docking Station Dual Monitor for Laptop & Desktop, USB-C Charge, Aluminum, 3xUSB 3.0, Power Supply

AV Access KVM Switch 2 Monitors 2 Computers with Ethernet, EDID, 4K@60Hz/2K@144Hz/1080P@240Hz, KVM Docking Station Dual Monitor for Laptop & Desktop, USB-C Charge, Aluminum, 3xUSB 3.0, Power Supply

Product ID: 637247564

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Details

Brand
v AV Access
Colour
Black
Hardware Interface
DisplayPort
Compatible Devices
Laptops (Mac
Total USB Ports
5
Number of Ports
16

⚡60W USB-C charging

🔀2-3s ultra-fast switching

🖥️Dual 4K@60Hz monitors

Description

🚀 Elevate your workspace: Dual 4K power meets lightning-fast switching!

SLEEK ALUMINUM BUILD - Lightweight yet durable design that complements your modern desk setup and travels with ease.
POWER SPEED IN ONE DOCK - Charge your laptop at 60W while transferring data at blazing 20Gbps speeds via USB-C.
PLUG AND PLAY PRODUCTIVITY - No setup fuss—just connect and switch in 2-3 seconds with automatic PC wake-up and EDID simulation.
ALL IN ONE CONNECTIVITY HUB - 16 ports including USB 3.0, Ethernet, SD card, Toslink, and audio for a clutter-free, powerhouse workstation.
SEAMLESS DUAL MONITOR MASTERY - Switch effortlessly between two computers with mirrored 4K UHD displays for ultimate multitasking.

The AV Access iDock C10 is a premium aluminum dual-monitor KVM switch and docking station designed for professionals who demand seamless multitasking. Supporting dual 4K@60Hz displays and ultra-high refresh rates, it enables fast switching between two computers in just 2-3 seconds. With 16 versatile ports including USB-C with 60W charging, Ethernet, and audio, it consolidates your peripherals into one sleek, portable hub—perfect for boosting productivity in any modern workspace.

Specifications

Brand	v AV Access
Manufacturer	AV ACCESS
Model	iDock-C10-US
Product Dimensions	14 x 9.5 x 5 cm; 1.69 kg
Item model number	iDock-C10-US
Hardware Interface	DisplayPort, Ethernet, HDMI
Compatible Devices	Laptops (Mac and Dell)
Special Features	Lightweight
Mounting Hardware	1.Dual Monitor KVM Switch with Docking Station 2.USB-C to USB-C cable (USB 3.2 Gen 2, 1m) 3.USB-A to USB-B cable (USB 3.0, 1.5m) 4.HDMI 2.0 cable (1.5m) 5.DisplayPort 1.2a cable (1.5m) 6.Power Adapter (20V/6A) 7.User Manual
Number of items	1
Wattage	94.5 Watts
Batteries Included	No
Batteries Required	No
Number of Ports	16
Total USB ports	5
Material	Aluminum
Mounting Type	Desk Mount
Does it contain liquid?	No
Includes Rechargeable Battery	No
Manufacturer	AV ACCESS
Country of Origin	China
Item Weight	1 kg 690 g

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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