FAQQ1: How To Tell Human Hair From Synthetic Hair?A: You can tell them by burning hair and smelling. For Human hair, full of natural protein, it will be ash and white smoke. For synthetic hair, it will be a sticky ball and black smoke.Q2: Can I Dye/Color The Hair?A: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We recommend to dye darker, since it is difficult for the original colour to fade. Improper dying will ruin the hair. We highly recommend having your hairdresser dye the virgin hair. If you are not professional, please.go to the salon.Q3: Why My Hair Has Smell? A: Our hair is 100% chemical free, but it may have local shampoo smell on it, anyway it will lift your shampoo and conditioner smell shortly after co-wash.Q4: Why My Hair Is Short?A: Because this is water wave hair, it has curly, so it looks shorter than true length. Please measure the hair when it stretch to straight. Q5: Why My Hair Shedding/Tangle? A: Because our hair was made in factory, there are many hair anywhere, so the hair bundles can stick some other hair, after you co-wash the hair, it won't shedding anymore. Because this is water wave hair, please use wide tooth comb when you comb it. Q6: How long does it last?A:It depends on your maintenance. Treat it like your own hair and take very good care of it with hair care tips, the hair will last long. Q7: Return/Refund Policy?A: Any issue about our products (refunding or returning) or service, please feel free to email us. We promise to give you a satisfactory solution at the first time.
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