Lockly Visage Zeno Series Smart Lock, Facial Recognition & Fingerprint Keyless Entry Door Lock, Built-in Wi-Fi Deadbolt with Apple Home Key, PIN Genie Keypad, App Remote Control, Easy Installation

Update: After two weeks of technical support with Lockly, we were able to resolve the issue. Base level of support was still pretty confused about KB articles but once I got to the engineering team, things started moving in the right direction. I still don't know what the issue was completely. They said they changed things on the backend but it didn't work (or at least immediately). From my perspective, once I got the latest Lockly update, the locks started working really smoothly. All features are now accessible. I'm changing my original rating from 3 to a 5 star review because with access to all of the features, things are incredibly smooth and the engineering team at Lockly were persistent and fast, all things considered. ------------------------------------- So there were good and bad things about the lock. Note that I got 3 for my house and not the largest house. I've always had strong WiFi signal to the edge of my property. Pros: - Feature rich. The unlocking options from fingerprint scanning to facial recognition to the Apple Home Key were awesome. It's cool being able to walk up to my door and the facial recognition will immediately unlock the door by the time you reach for the handle. - PIN Genie Keypad. Some people don't like it but I personally do. I like that it basically scrambles the number so you're never pressing the same buttons. Although not the most intuitive, it's a valuable security feature. - Physical Key. A physical key was important to me. Some locks uses a proprietary key or it's unclear that you could rekey it. Lockly uses a Schlage style lock so you can rekey it to any Schlage lock. We got all of our locks keyed alike at a local locksmith pretty quickly. - Installation was a breeze. I got all 3 physically installed in about 30 minutes. It was straightforward and only requires a flathead and a phillips screwdriver. Cons: - WiFi connectivity is unstable. This is the crux of my issues with the Visage Zeno. Setting up all 3 were fine but out of the 3 I've installed, 1 only holds a connection and that's only semi reliable. The other 2 can't hold a connection with WiFi at all. I've tried changing my network around to be only 2.4Ghz, and tried different access points (Netgear Orbi, Netgear Nighthawk, Linksys, and Ubiquiti) with different configurations and it never worked. Since certain features like the air transfer feature (the feature where you can copy credentials for a family member) rely on the WiFi connection, it makes this value proposition useless. This is important because Air Transfer is the only way you can duplicate access codes or else the system won't let you do duplicate access codes even if it's for the same person since the app sees every individual profile as a unique user. - Lockly help guides are lacking. It seems like the Visage Zeno is too new and none of the help guides were geared towards this model. It felt like I was trying to translate the KB articles rather than being led towards the right direction. - Support was lackluster. I appreciate them trying to help but I had to call back several times before getting to someone. If you're put on hold for too long, they'll point you towards a voicemail but not call back. Once I started talking to someone, they were clearly running through their KB articles. For instance, they were telling me to hit the reset pin at the bottom with a paper clip but the reset button on the Visage Zeno was moved from the bottom to next to the battery. So far, support hasn't been able to solve my problem. Verdict: We decided to keep the lock because the facial recognition and other access features since we won't have too many guests. It's just that we lost anything that comes with WiFi so guest codes, adding family members (easily - we had to setup my significant other manually on each lock), remote unlock/lock, changing auto-lock settings, Air Transfer, etc. If you don't care about some of the WiFi features and you're okay manually setting people up at each lock, then it's worth it because of the amount of access features. Without the WiFi, I don't think it's worth the $350, especially if you have a lot of guests.

I recently purchased the Lockly Visage Zeno smart lock and installed it on my front door. The product arrived next day in good condition. All the parts and pieces are contained within made-to-fit foam packaging so I can't imagine these items ever becoming damaged during shipping. The directions for installation are easy to follow, and all the parts and pieces are labeled with numbers/letters which correspond to the installation instructions, so installing the lock was a breeze and took me about 20 minutes. The lock comes with two lithium batteries so you can alway have one charged up and ready to go. Once I downloaded the app, it was very straightforward to create my user profile, add my fingerprint to the device, and set up the facial recognition feature. The device connected to my home wifi on the first try. Additional users can be added to the access system so I'll probably create a user profile for a good friend and my sister too, so that they can access my apartment if ever needed. I've been using the lock for about three days and I am very happy with the function and performance so far. It's really cool to just walk up to my front door and the facial recognition feature opens the lock instantly. It's my first time using a keyless entry system and I'm very pleased to no longer have to worry about forgetting my keys when I leave the house. My dad has an apartment building and he's always complained about having to service and maintain access issues for the tenants, I'm going to recommend this product to him and I think it will streamline the access issues he's dealt with for so many years. I also intend to install this product in an Airbnb that I manage because I can see that it will simplify the process of providing temporary access to the guests who rent the house. I researched many options before choosing Lockly, I'm extremely happy with the quality and reliability of this product, and I think it is worth the price paid.

This is my second Lockly lock, and I couldn’t be happier with the experience. I first bought a Lockly a few years ago for our old home, and it has been working seamlessly ever since. Now that we’re moving into a new house, it was an easy decision to upgrade to the latest Lockly Visage. We love it even more this time around. One of the things I really appreciate about Lockly is that the company has been around for years and has consistently led the way in innovation and quality. You can really see the difference in Visage—the facial recognition feature is a game changer. It makes daily life so much easier, especially when your hands are full with groceries, kids, or luggage. The lock recognizes every family member’s face almost instantly, and the accuracy gives us confidence that it’s both convenient and secure. Installation was surprisingly simple. We followed the step-by-step video guide on Lockly’s website, and it only took about 30 minutes total—even with removing the old lock. That’s a huge plus for anyone who wants to set it up themselves without hiring a professional. Connectivity has also been flawless. The built-in Wi-Fi is stable, and we’ve had zero issues accessing the lock through the Lockly app. Remote management and monitoring are smooth, and we love knowing we can control and check the lock from anywhere. On top of all that, the customer service has been outstanding. It’s refreshing to deal with real people who genuinely care, not just automated responses. Every time I’ve reached out with a question, I’ve been able to speak with a knowledgeable and friendly agent who made me feel valued as a customer. That human touch really sets Lockly apart. Overall, the Lockly Visage has exceeded our expectations. Between the sleek design, cutting-edge technology, and the reliability we’ve already experienced with our first Lockly lock, this has been a fantastic upgrade. This company truly stands behind its products, and I am a very happy Lockly customer.

Haven't used it much since I'm away from home but in the short time i have used it i can honestly say this is the one! No need for a Bluetooth or wifi connection to rely upon to autounlock. The facial recognition solves that issue. I can see why the battery life is so long. Facial recognition is almost immediate but like I said I've only used it a few times. Build quality is like no other smart lock I've tried to date. Very solid feel to it. The dead bolt operation manually is ultra smooth. On my previous lock sets there was usually a spot that hung up. And if I tightened the lock to the door too tight the motor wouldn't be able to get passed that hang up and register as jammed. With the lockly I was able to really crank the inner plate down tight and no hang up what so ever. The door sensor wasn't an issue for me as many people had made it seem. To be honest from what I'd seen, people didn't try hard to install it correctly and didn't take the time to route the wire properly through the provided slots on the back plate of the inner door lock. The magnetic trigger sat discreetly on the inside of the surround molding of my door, is completely out of the way from getting snagged and knocked off by anything. The app is simple yet effective. I have the autolock set to immediately lock after closing. The alerts are also immediate no delays open/ close, lock/ unlock. Installation was breeze. Overall I am extremely pleased with the lockly visage facial recognition lock. If there's any reason to edit, I'll be back to give my opinion but for now Lockly has easily earned my 5 stars. Great job!

This lock is amazing, facial recognition super fast, Finger print quick, password genie, apple home, WiFi, long list of options, easy to install, follow instructions as it is bit different than others I have installed. The only mode we will be using is facial mode. This is our second lock, cool thing is all users data from first lock was air transferred to this lock so it is even more easier. Good 5 y warranty, lock is heavy and solid built. Matches our Schlage satin finish door handles. I was going to get Schlage encode but I am so glad I stumbled upon this lock on a you tube video, this is the lock to get. It works with apple home electronic key as well. It comes with two batteries, in one week of use it has used 2 percent life. I keep one fully charged to swap when needed. Highly recommended

I’ve had the LOCKLY Visage Zeno for a few days now, and it’s already one of the best smart locks I’ve used. I chose it for its advanced security features and quick unlock methods—and it absolutely delivers. Installation: If you’ve never replaced a door lock before, installation might be a bit tricky. However, the instructions are clear, and the app includes helpful video tutorials. The app setup itself was very easy and straightforward. Daily Use: I’ve set up fingerprint, PIN, and facial recognition. The face unlock is incredibly fast—the door opens almost instantly as I walk up. I also integrated it with Apple HomeKit, so I can unlock the door using my iPhone or Apple Watch if needed. It even has a physical key backup in case of a power outage, which adds peace of mind. What I Like: The fingerprint and facial recognition are the standout features—both are lightning fast and very reliable. The variety of unlock options is also a big plus. What Could Be Improved: I’ve had occasional connection drops, though I think it might be due to weak Wi-Fi near my door. Also, the eKey/eBadge feature doesn’t always send notifications properly to the recipient, which could use a software update. Buyer Tips 1) Have tools ready: Phillips/flat screwdrivers, USB-C charger, and a well-lit install area. 2) Prep the Bluetooth: Download the Lockly Home app and locate your activation card before set up. 3) Consider aesthetics: Be ready to tuck the sensor cable or choose a lock location where it's less visible. --- **Pros:** 1. Hands-free facial recognition 2. Fast, reliable biometrics (facial recognition and fingerprint) 3. Multiple unlock methods + smart home integration 4. Rechargeable battery system 5. Built-in Wi-Fi, Apple HomeKit, and Apple Home Key support **Cons:** 1. Installation can take around 1 hour and involves some wiring 2. Door sensor cable may be visually noticeable depending on your setup 3. Premium price point (around $349) Final Thoughts: Overall, I’d rate it 9/10. It’s a premium-priced product, but totally worth it for the speed, security, and smart home integration. Highly recommend if you're looking for a top-tier smart lock

Well, overall, it is a very good lock . They’ve left out one critical feature. It cannot tell you if your door has been left open. The door knows if it is open or closed. However, there is no notification for door has been open for X number of minutes. This was the reason I bought the lock and I will be returning it. One of my doors does not close properly due to overly robust weather stripping and so it is easy for it to be left open. In addition it does not send open or closed data to the smart home network. So it is not possible to program a routine with Alexa or Siri to notify you if it is open. It only sends locked and unlocked information to the smart home network. So if the door has been accidentally left open, it simply cannot notify you. My garage door opener app had this feature and I love it. That’s right, really, it doesn’t tell Alexa if your door is open or closed.

I don’t usually write reviews, but I just finished installing the Lockly Visage Zeno on our front door and I’m honestly blown away. Installation was easier than I expected — the instructions were incredibly detailed and clear, and it took me all of 20 minutes from start to finish. At first, I was a little intimidated (smart locks can seem complicated), but if your door is a standard size and you’re even mildly handy, this should be a breeze. Everything fits perfectly and the included template makes alignment simple. The moment I powered it up and tested the facial recognition, I knew this was a serious upgrade. The facial unlock is insanely fast — I walked up to the door with groceries in both hands and it recognized me instantly. No fumbling for keys, no phone, no codes. Just effortless access. My wife and I both set up our fingerprints too, which took less than a minute and works just as reliably. What I really appreciate is that Lockly clearly thought through every part of this: the rotating PIN pad (so cool), the seamless app, and the included Wi-Fi that lets me check lock status or unlock the door from anywhere. It even works with Apple Home Key, which was a huge plus for our setup. It feels like future tech — but it’s actually here and it works. Highly recommend to anyone who’s tired of traditional locks or looking for that next-level convenience and security. Couldn’t be happier with this upgrade.