BURNOUT Temperature Regulating Travel Mug 16 oz Black - Drink NOW & Heat-Zorb Tech by Lexo

I originally posted a negative one star review because I found that the lid opening lever is a weakpoint. A simple thermos knock over sitting on the floor caused it to break and now the thermos was not pleasant to use. My review was poor because I sent an email to their customer service and didn’t get a reply. Apparently now two months later, I received a couple follow ups that they did indeed reach out but I never saw the replies. Why I see it now and hadn’t seen them before, I don’t know but I do get a ton of spam emails daily. So maybe it was just luck.Regardless, my wife and I still use the products daily and they work as expected. We love them. Keeps our ginger lemon tea we make daily, hot and comfortable throughout our work day. I definitely recommend them. Because of their efforts to reach out and willingness to help I have updated my review score.**** Original ReviewI bought two units for my wife and I and we use them daily. They work as advertised and love them despite the fact they are heavier than a similar capacity thermos. A few days ago my wife’s thermos was sitting next to the couch as pictured here and our small Yorkie knocked it over, and the red cap broke off. So now the cap won’t stay open without holding it down. I figured I’d just order a new one but on the listing it stated it qualified for a lifetime warranty. I sent an email to [email protected] on April 19 at 1:29pm PST. 3 days later and still no reply. I ordered another lid reluctantly but concerned it could break again simply by the thermos being knocked over on its side. I don’t like knocking companies for bad support because it seems the norm these days but I spent nearly $200 for these less than 2 months ago and a little piece of plastic makes using this product less desirable.

PRO: It does what it claims to do. It cools scalding hot coffee down to a drinkable temperature in a minute or two and then keeps it warm for 90-120 minutes. It looks nice and seems well-made.CON: I HATE the Slide-Seal lid. To be fair, I've never been a big fan of drinking coffee through plastic, but this lid is a disaster. As others have noted, drinking through this lid is extremely awkward. And even though it has been thoroughly washed multiple times, it still imparts a nasty taste. At this point I only use the lid to keep the coffee warm, and remove it to take a drink. Not good.I'm not the only one who is unhappy with the lid, and I see that Burnout is now offering two other lid designs. Maybe I'll try a different lid and write an update. Has anyone else tried them?

I just ordered my second Burnout Travel Mug. I received my first a year or two ago as a gift from my son, who knows how much I like good hot, but not McDonalds-hot coffee. Then, when at the Travel Show in Dallas over the weekend, I managed to leave it at one of the booths. Since the mug is the absolute best travel coffee mug I have ever had, I had to immediately order the replacement. The mug works exactly as advertised. I know that it seems expensive, but it will soon become your favorite travel coffee mug. Just be careful not to lose it.

I was absolutely in the love with the product when I got it and I'm still using it when I can ensure it's always perfectly upright. The heat storing technology works wonders and is a great way to cool down your first coffee (if you prime the mug) and store your second for hours. I truly wish this tech would be included in every travel mug, it's a brilliant idea.Unfortunately, the seal on the top just doesn't work. You can test it after filling it and it will leak a little bit. The worst is when you put the travel mug in your backpack and you find that the seal has slipped and you find yourself with 12oz of hot coffee spilled in your backpack leaking all over a subway car, ruining textbooks, and endangering your laptop (in the second week of using it). The lid can be popped open too easily and doesn't default to closed (like e.g., contigo). It doesn't seal with any conviction like a Yeti either. The top is bulky to drink out of too (I don't love that aspect but I could've lived with it). They just fumbled the bag on the easy part that thousands of other travel mugs got right.Anyway, I'm frankly devastated as a coffee person looking for exactly this mug -- but functional for commuters. Maybe my lid is faulty but overall I'm super disappointed, mostly because I want the product to succeed so badly. I was ready to purchase a bunch of these as gifts but can't do it in good conscience until they fix the lid issue. Bummed.

I bought a travel mug because I was in need of thermos that would keep water/coffee hot for 7-10 hours. I decided on Burnout because it had great reviews and showed that contents would stay hot for at least 6 hours.However, after testing this multiple times, hot water will only stay hot for 2-3 hours. Then it starts to drop off.Side note: unlike other reviews, I actually did not experience and leakage.Although I returned this product, I highly recommend it if you’re looking for something that will keep your liquids hot for 2-3 hours. This will be great for keeping your coffee hot during commutes. It’s also very well built.

First bit of advice, READ the instructions for this thing! The first time I used it, I wasn't impressed and even considered sending it back given the price I had paid. And then, I read the instructions. I know what you're thinking, it's a coffee tumbler, what do you need instructions for? Anyway, after adhering to the instructions, this thing works way better than anything out there. Keeps hot beverages hot much longer than ordinary tumblers. And, as always, the best part is that it's made in the USA! Support American workers, BUY AMERICAN MADE!

I worried about buying yet ANOTHER travel mug but have had such difficulty finding one I reallt liked to use. I am a tea drinker, and the main problem I had with most travel mugs is that I would make it in the tea in the morning and it would be burning hot and undrinkable for most of the day. The travel mugs kept the tea too hot. I added ice, I removed the lid, etc but that would cool it down too much. It was a dilemma! But not now... I have owned the Burnout Travel Mug for a month and I LOVE it! Tea is still hot but has cooled quickly to the perfect temperature with their magic "rocket science" and it stays that temperature for the whole day! I find the slide mouth piece easy to drink from, though it does leak a little from that slide mechanism if it is knocked over. I would like to try the flip top that they offer on their website but they don't ship to Canada so I am waiting to see it on Amazon. The mug is well made, easy to hold and easy to clean. If I lost this travel mug tomorrow I would order myself another immediately. Worth every penny.My only wish is that they made it in white like the mugs they have on their website.

I make a hot coffee in this travel mug and it stays hot until I drink it a couple hours later - so very happy with the quality of this product. Highly recommend if require a hot or cold beverage but don't want to drink it straight away - the beverage stays the perfect temp for hours. Really happy :)

Works perfectly, keeps my tea drinkably warm and not scalding hot for several hours as I run around taking care of my daycare kids. It fell out of the car once onto our gravel driveway and both the lid and the outer cup part got a dent which was disappointing but didn't impact function at all. If I could afford to buy this travel cup for everyone I know, I would! It feels like such nice self care to have a warm drink just already waiting for me when I need it :)

I bought this as a gift for my husband. Based on the reviews and the claims the manufacturers make, I thought I was paying premium for a great quality product. But, in reality, it was utterly disappointing. My husband ended up burning his tongue as the temperature control aspect they claim, did not work at all. Additionally, the coffee from this cup tested terrible. All that one can taste is the plastic. It does not live up to the claims they make 'No more "lip dance," burned mouth or reheating your coffee. '. Feels like I got ripped off by paying $100+ for a basic thermos. Will not recommend it.

Brings hot coffe to a drinkable temperature and keeps it there for a long time. Should have ordered the larger one.